Terms of Service

These terms are an agreement between Keel Automation LLC ("Keel") and the person or company that creates an account ("Customer"). A personal account is an agreement with you. A company account is an agreement with the company, and by creating it or accepting an invite you agree on the company's behalf.

1. The Service

Keel Agents provides SI agents, connections, and settings at app.keelagents.ai. Plus and Premium include your agent's Cloud Computer, a separate computer in the cloud for that person's agents. Starter and Basic do not. Premium includes KeelDock. The features of Starter, Basic, Plus, and Premium are described on the pricing page. Keel may improve or change features over time and will give reasonable notice of changes that materially reduce functionality.

2. Accounts and members

A personal account is one seat. You can switch it to a company account later; the plan stays the same, and each person you add is another seat. On a company account, administrators control who may join, what they may do, and which models and tools are allowed. Customer is responsible for use of the Service on the account and for keeping credentials secure.

3. Subscription and payment

• Plans are Starter, Basic, Plus, and Premium, billed per seat, monthly or annually in advance, at the prices on the pricing page. A personal account is one seat. On a company account, seats match active members and changes are prorated.
• Each seat includes the credits stated on the pricing page for that person each month. Seat credits are not shared. Unused credits do not roll over.
• On-demand credits and credit packs are prepaid and charged to the saved payment method at the time of purchase. Keel does not extend credit.
• If payment fails, Keel will retry and notify the account. After a grace period the account is limited until payment succeeds.
• Fees exclude taxes. Customer is responsible for applicable taxes.

4. Trial

A new personal account or company account receives a free trial as described on the pricing page. At the end of the trial the account is limited until a subscription is started. Keel may change or end the trial program for new customers.

5. Acceptable use

Customer will not use the Service to violate law, infringe rights, send unsolicited messages, attempt to access other customers' data, or circumvent usage controls. Customer is responsible for actions agents take at its members' direction and for reviewing confirmations before approving them.

6. Content and data

Customer owns its content. Keel processes it only to provide the Service as described in the Privacy Policy and Data Processing Addendum. Keel does not use Customer content to train models.

7. Third-party services

Connections to third-party tools and model providers are subject to those providers' terms. Keel is not responsible for third-party services.

8. Term and termination

Customer may cancel at any time; access continues through the paid period and fees already paid are not refunded except where required by law. Keel may suspend or terminate for material breach, non-payment, or risk to the Service, with notice where practical.

9. Warranties and liability

The Service is provided as is. SI output may be inaccurate and must be reviewed before reliance. To the extent permitted by law, Keel's total liability for any claim is limited to the fees paid by Customer in the twelve months before the claim, and Keel is not liable for indirect or consequential damages.

10. General

These terms are governed by the laws of the State of Texas, United States. Keel may update these terms with notice to administrators; continued use after the effective date is acceptance. Questions: legal@keelagents.ai.